FAQ


REGISTRATION

I have not received a confirmation email. Should I be concerned?
You should receive a confirmation email within a few hours of submitting your registration form. If you have registered more than a week ago and have not received confirmation, please email Laura Lillepruun.


I am no longer able to attend. Can someone else attend in my place?
Yes. Registration fees are non-refundable, but they are fully transferable. If you would like your registration to be transferred to a colleague, you must email Laura Lillepruun. There is a $100 CAD administrative fee for this service.


Will I receive a receipt/invoice for my registration fee?
Yes. You will have the opportunity to download and print a PDF copy of your receipt upon completion of registration. You will also be sent a tax invoice a couple of weeks after your registration is processed, in case you wish to claim back the GST (Australian Goods & Services Tax).


Where do I pick up my registration package?
Registered members can pick up their registration package and badge at WCSFP registration and information desk on the Plaza Level at the venue, Brisbane Convention & Exhibition Centre (BCEC). There are multiple entrances to the venue, so please be sure to enter through the Grey Street doors (important for tax drop offs/pick ups).

  • Tuesday, November 27: 10:00 AM - 6:00 PM
  • Wednesday, November 28: 8:00 AM - 6:00 PM
  • Thursday, November 29: 8:30 AM - 6:00 PM
  • Friday, November 30: 8:30 AM - 12:00 PM

Registration hours are subject to change.


How to claim back GST (Australia Goods & Services Tax)?
The minimum claim amount with Australia is $500 AUD GST per claim. The applications must be filed by corporations, universities or research centers, not individuals. The GST recovery process requires the claimant to register for an Australian GST/ABN number.

For more information, please visit the Australian Government website.


GENERAL

When do the sessions run during the event?
The full Congress schedule will be posted in October 2018. At this time, November 27 and December 1 will be half days, while session on November 28 and 29 will start at 9:00 a.m. at end at 6:00 p.m.


Is there a member list available?
Every registered member will have access to the online community where a list of all the members is available, as well as on the official WCSFP app.


What is the WCSFP Online Community?
As a registered member you have access to our year-round Online Community where you can create a personal profile that contains a photo, contact information, and pertinent details about you and your company. This networking tool is the preferred method of communication during the Congress and is used widely to set up meetings and productively manage time.


SOCIAL EVENTS

What should be worn for social events?
Dress for all evening events is business attire.


Do I need to bring my badge to the evening social events?
Yes. All members must bring their badge to all evening social events; without it you may be refused entry. Social events are reserved for registered members only.


HOTELS & CONFERENCE CENTRE

Please note: this year's event is at a convention centre, not a hotel. All hotels with Congress member rates are within walking distance of the Brisbane Convention & Exhibition Centre (BCEC).

Central Business District (CBD) vs. South Bank?
Congress is taking place at the Brisbane Convention & Exhibition Centre (BCEC) in South Bank. The closest partner hotels are the Rydges South Bank Brisbane and Novotel Brisbane South Bank. Other partner hotels are located across the Victoria Bridge in the Central Business District, an approximately 20-25 minutes walk.

Please note, the change/cancellation policies are different for each hotel, so please review carefully before you book. Also, there are a limited number of rooms available at each partner hotel, so book early.

I am arriving on a late flight. Do I need to notify the hotel?
Any guests arriving after 10:00 p.m. local time should provide their hotel with their flight details. If the hotel does not receive advance notice of late arrivals, the guest will be considered a no-show. In the event of a no-show, the hotel will remove the reservation and the guest who failed to show will be charged for the entire stay.


Is there a suitable spot at the Brisbane Convention & Exhibition Centre for meetings?
The Olio Café & Bar or the Merivales Café Bar & Restaurant are good locations for meetings. Also, there are lots of bars and lounges in South Bank, near the convention centre.


Is internet available at the Brisbane Convention & Exhibition Centre (BCEC)?
Yes, WiFi is available to all members at the BCEC


Are the places near the Brisbane Convention & Exhibition Centre (BCEC) to get dinner?
There are lots of restaurants near the BCEC in South Bank, and also across Victoria Bridge in the Central Business District.

N.B. If you are visiting a bar in Brisbane, you may be asked for ID, which must be your passport.


Where can I smoke?
The Brisbane Convention & Exhibition Centre (BCEC) and all hotels are non-smoking, including all balconies and terraces. Smoking is permitted at street level only.


GENERAL LOCATION INFORMATION

What will the weather be like in Brisbane during the Congress?
Brisbane in November and December means summer has arrived. Expect hot, humid weather with chance of summer storms at times, especially in late afternoon. The temperature will range between 25 and 35°C.


What is the currency in Brisbane?
The unit of money is the Australian dollar (AUD. Click here for the most recent exchange rates for some common currencies.


How does tipping work in Brisbane?
There are no hard rules for tipping in Australia. If you had a great dining experience, feel free to leave a tip, but do not feel obliged to tip every time you interact with a server. You can also round up your bill to the nearest $10. For taxis, a maximum of 10% of the fare is considered a reasonable tip.


TRAVEL

Do I need a Visa to visit Australia?
There are two types of visas available to visitors from outside Australia.

An Electronic Travel Authority (ETA)
If you hold a citizen passport from the following countries, you can apply for the ETA online and the cost is $20 AUD.

  • Brunei
  • Canada
  • Hong Kong (SAR of China)
  • Japan
  • Malaysia
  • Singapore
  • South Korea
  • United States.

If you hold an eligible citizen passport from any of the other countries but cannot lodge your application online, you can apply at your nearest office outside Australia OR with a travel agent, airline or specialist service provider.

eVisitor Visa
European passport holders can apply online for an eVisitor visa.


I’ve heard flights to Australia can be expensive. How much is a round-trip economy flight to Brisbane?
Like all travel, round-trip flight prices vary based on time of year and how far in advance you book your travel. As of July 2018, roundtrip economy bookings to Brisbane for Congress (usually with one stop-over) could be found for:

  • London, UK - €789
  • Paris, France - €900
  • Berlin, Germany - €1100
  • New York, USA - $1200 USD
  • San Francisco, USA - $1000 USD
  • Tokyo, Japan - JP¥86,780

Congress attendees can save when booking with Delta, our preferred airline, on roundtrip flights between November 22 and December 5. Just use meeting code NMSDA on the Book a Flight page or call 1.800.328.1111.


GETTING TO AND FROM THE AIRPORT

BY TAXI: There are two taxi companies in Brisbane: Black & White Cabs and Yellow Cabs. You can expect to pay $45-$55 AUD for a one way trip from the airport to the city. Outside of peak periods, it’s approximately a 20 minute drive. Please note that there is a toll fee of $3.70 to $5.50 AUD added to any fares collected from the airport.

UBER is also available in Brisbane, and prices between airport and downtown start at $37 AUD. You can also choose Uber & Ride share pick up service. Please note that a fee of $3.50 to $5.50 AUD is added to your fare if you’re using a Ride Share service from the airport.

BY SHUTTLE BUS: If you’re looking for a door to door transfer to and from Brisbane Airport, consider using the Con-x-ion shuttle bus transfer service. Con-x-ion operates from both Terminals with a pick and drop off service that goes door-to-door to dozens of locations around Brisbane the Gold Coast and Sunshine Coast. Tickets can be purchased online or at the sales kiosk at each Terminal. To book visit the Con-X-ion website.

BY COUNCIL BUS: Brisbane City Council operates a bus service within the airport precinct. You’ll need to make your way from either Terminal to the Skygate Centre, where bus route 590 runs seven days a week. Catch the bus to the rail network at the Toombul Interchange for a range of public transport options to the city, or other Brisbane suburbs. For more information, maps and timetables, visit the Translink website.


LOCAL TRANSPORTATION

FERRY: The CityHopper service allows you to rediscover Brisbane for free with ferries running every 30 minutes between 6:00 a.m. and midnight, seven days a week. The CityHopper travels along the Brisbane River, stopping at North Quay, South Bank 3, Maritime Museum, Thornton Street, Eagle Street Pier, Holman Street, Dockside and Sydney Street terminals. As the CityHopper is free, all you need to do is hop on and hop off and enjoy taking in the Brisbane River and city sights. For up-to-date timetable information, or to plan your journey, visit TransLink's website. The CityHopper is supplemented by paid cross river ferry services at Holman Street, Eagle Street Pier and Thornton Street every 10 to 15 minutes. Please refer to the ferry timetables for service times.

BUS: The CityGlider buses provide high-frequency transport across the downtown area. The CityGlider service links to CityCycle bike hire. CityCycle provides bike hire stations near CityGlider stops.

The free City Loop and Spring Hill Loop bus services provide high frequency public transport access within the Brisbane CBD, as well as between the Brisbane CBD and Spring Hill areas.

The City Loop operates in a clockwise (Route 40) and anti-clockwise (Route 50) direction around the Brisbane CBD from the red signposted bus stops, using distinctive red buses. Popular stops along the route include QUT, Botanic Gardens, Queen Street Mall, City Hall, Central Station, Riverside and Eagle Street Pier.

The Spring Hill Loop (Route 30) operates Monday to Friday only, on a continuous loop between the CBD and Spring Hill precincts from the yellow signposted bus stops, using distinctive yellow buses. Popular stops along the route include Post Office Square, Old Windmill Observatory, St Andrew’s War Memorial Hospital, Brisbane Private Hospital and Central Station.

More detailed timetable information can be found on the TransLink website, including info about purchasing tickets.

TAXI: Taxis operate all across Brisbane and you can book them in advance, hail one on the street or pick one up from a designated taxi rank. FlatFare taxis operate late Friday and Saturday nights from specified taxi ranks in Brisbane and the Gold Coast. Passengers can pay a flat fare rate to share the ride home with people going in the same direction. FlatFare taxis are cheaper than a standard taxi service and cannot be pre-booked. To minimize delays, passengers are required to pay at the beginning of the journey. Credit card and EFTPOS payments are not accepted.

METRO/SUBWAY: Brisbane Metro provides high frequency service as often as every three minutes. It extends to the inner city and suburbs.